E‑Commerce solution

The e-commerce goes far beyond the website, so we start with investigating the business model and P&L plan. We project customers and internal users needs and expectations to functional requirements. As the brand`s powerful point of contact the visual concept of the site is also to be properly created and approved on the very beginning. Only afterwards we construct adaptive design based on the concept.

Working simultaneously in teams our developers build frontend and backend parts in order to optimize the time. After the MVP is constructed we start developing administrative system for all the internal users. Next we go to search engine optimization, security configuration incl payment gateways and external services setup (Google Analytics, Facebook pixel, live chat etc). Once everything is done we start automatic testing, alpha testing (performed by our team and your focus group). Getting everything fixed we are ready for beta testing with live clients in real time and minor updates along the way.

In the same time when the site is being developed our studio starts with creating photo and video shooting guidelines that match your brand style and present your products in the best way. Once approved, this set of references and rules will be applied to all content so you won`t need to spend time for approval of every photo or video later. We organize model casting and approve the models for the catalogue shooting. With guidelines and models approved we are ready to start product shooting and retouching of each item that is to be available in e-store. Finally our content managers describe each item and upload the images and info to the site via admin panel.

It takes strict logistic processes to deliver the right orders in the right time to the customers. We take care of contact center setup that includes recruiting and teaching the team, creating know-how instrutions for all typical cases and creating physical and software workplaces. We write FAQ`s and scripts for the customer managers to guarantee high quality service. Another or priority is minimizing delays and storage space optimisation via stock & delivery workflow setup.

ITogether with your marketing team or brand-manager we develop marketing strategy for e-shop brand. In the same time we set up analytics and digital tools for transactions tracking, audiences analysis and creating automatic retargeting, product recommendations and notification systems. Then we create content and target audiences for digital marketing campaigns and start teasing and launch marketing activities to interest potential clients of your online store.

As your product range updates we shoot every new item, fill in the descriptions and upload new content to the online catalogue. This includes photo and video shooting, post-production, short bullet and full multilanguage descriptions of each product.

Online store is not the site, it's the convenient way to shop for your customers. So we aim to inform, entertain and keep engaged your offline buyers and new potential audiences. Day to day we bring right people to see your goods via effective digital tools.

As your business and the market evolves the e-shop needs to catch up with the amendments. We keep an eye on new solutions and divends in digital retail in order to bring it to you and your customers as soon as possible. And we`re always there to fix anything if necessary.

Customer care is a permanent process and we`ve got it under control. We are there for any question 7 days a week via phone, chat, social platforms and messengers.

We perform the essential backstage element of the e-commerce — the delivery. Depending on the geography of your orders we deliver goods via our indoor cars & couriers staff or in partnership with reliable services in the region.